Inbox & Conversations
Choose between Unified Chat and the classic WhatsApp Chat inbox
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Inbox & Conversations
Manage customer conversations from one place. Awal Chat offers two inbox experiences:
- Unified Chat — omnichannel inbox (WhatsApp, Messenger, Instagram, and internal chat)
- Chat (classic) — the original WhatsApp-focused inbox
Prefer Unified Chat for new teams. Use classic Chat if your workspace still relies on the legacy WhatsApp inbox.
Inbox overview
/docs/en/workspace/inbox/overview.png
Which inbox should I use?
| Need | Recommended |
|---|---|
| Multiple channels in one inbox | Unified Chat |
| WhatsApp-only legacy workflow | Classic Chat |