Bot Builder Workflows
Create and manage Workflow v1 bots, quick replies, forms, and automated flows
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Bot Builder Workflows
Bot Builder (Workflow v1) lets you design automated conversation flows, quick replies, forms, and related automation assets from one hub.
Bot Builder hub
/docs/en/workspace/automation/workflows-hub.png
What you can do
- Open the Bot Builder / Workflows area from the sidebar
- Create and edit workflow canvases
- Configure quick replies and forms used in automation
- Connect knowledge / flow assets exposed in the Workflow v1 UI
- Publish or activate flows for your workspace (as available in your plan)
Open Bot Builder
- Sign in to your workspace
- From the sidebar, open Bot Builder (or Workflows / auto replies)
- Choose the tab you need (workflows, quick replies, forms, etc.)
Create a workflow
- Click Create / New workflow
- Give the flow a clear name
- Add steps on the canvas (messages, conditions, actions — depending on available nodes)
- Connect steps in the order customers should experience
- Save, then activate / publish when ready
Test flows on a staging number or with a small audience before activating for all customers.
Workflow canvas
/docs/en/workspace/automation/workflows-canvas.png
Quick replies and forms
From the same Bot Builder hub you can typically:
- Open Quick replies to manage short automated responses
- Open Forms to collect structured customer input
- Link those assets into a workflow where the UI allows it
Tips
- Keep flow names aligned with business intent (support hours, welcome, abandoned cart, etc.)
- Document who owns each live flow
- Combine automation with templates when outbound WhatsApp template rules apply