Classic Chat
Use the legacy WhatsApp Chat inbox for existing conversation workflows
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Classic Chat
Classic Chat is the original WhatsApp-focused inbox. It remains available for workspaces that still use the legacy chat experience.
If your team can use Unified Chat, prefer that inbox for new omnichannel work. Classic Chat is documented here for teams that still rely on it.
Classic Chat inbox
/docs/en/workspace/inbox/chat-overview.png
What you can do
- Browse WhatsApp conversations in the classic chat list
- Open a chat and send replies
- Use chat tools available in your workspace (filters, status, related panels)
- Continue existing WhatsApp support workflows without switching inboxes
Open Classic Chat
- Sign in to your workspace
- From the sidebar, open Chat (classic / الدردشة)
- Select a conversation
- Reply from the message composer
Typical reply flow
- Find the customer conversation in the list
- Confirm you are within an allowed messaging window when required
- Type your reply or insert a template / quick message if available
- Send and monitor message status
Replying in Classic Chat
/docs/en/workspace/inbox/chat-reply.png
When to switch to Unified Chat
Move to Unified Chat when you need:
- Multiple social channels in one inbox
- Newer assignment and composer capabilities
- A single place for WhatsApp plus Messenger / Instagram