Features and Functions
Comprehensive explanation of the platform's main features and how to use them
Reading time: 5 minutes
Features and Functions
Comprehensive explanation of the platform's main features and how to use them.
Explore all available features on the platform. Each feature is designed to improve your experience and manage your business.
Main Dashboard
The dashboard is your starting point after logging in. From here you can:
- View all businesses linked to your account
- Create a new business
- Quick access to all sections
Viewing Businesses
-
Business Cards: Each business appears as a card containing:
- Business name
- Status (Active/Inactive)
- Quick statistics
- Action buttons
-
Filtering and Search: You can search for a specific business or filter businesses by status
Business Management
Business Settings Page
From the business settings page you can:
-
Edit Basic Information:
- Business name
- Phone number
- Address
- Description
-
View Statistics:
- Number of connected stores
- Number of orders
- Revenue
Subscription Management
- View Current Subscriptions: List of all active subscriptions
- Subscription History: Start and end dates of subscriptions
- Payment Status: Payment status for each subscription
- Renew Subscription: Renew subscription before expiration
Workspace
What is Workspace?
Workspace is an independent work environment for each business. Each Workspace has:
- Unique Subdomain: To access the Workspace
- Independent Settings: Separate settings for each Workspace
- Separate Data: Each Workspace's data is separate from others
Managing Workspace
- View Installation Status: Know if Workspace is installed or not
- Reinstall: Reinstall Workspace if there are issues
- View Connection Information: Subdomain, Username, etc.
Tip: Review the Workspace Creation Guide for complete details.
WhatsApp Integration
Main Features
- Connect WhatsApp Business Account: Connect your WhatsApp Business account
- Connect WhatsApp Business API: Connect API to access advanced features
- Manage Numbers: View and manage connected WhatsApp numbers
- Send Messages: Send automatic messages to customers
- Receive Messages: Receive and read customer messages
WABA Numbers
- View Connected Numbers: List of all connected WhatsApp numbers
- Status of Each Number: Know if the number is active or not
- Manage Numbers: Add or remove numbers
Tip: Review the WhatsApp Connection Guide for complete details.
Store Management
Stores Page
From the stores page you can:
- View All Stores: List of all connected stores
- Quick Statistics:
- Total stores
- Active stores
- Orders today
- Revenue
Connecting a New Store
- Click "Connect New Store"
- Select the platform (Salla, Shopify, etc.)
- Enter API data
- Click "Connect"
Managing an Existing Store
For each store you can:
- View Details: Complete store information
- Update Token: Update API Token if expired
- Disconnect: Disconnect the store
- View Orders: View all orders from this store
Salla Store
When connecting a Salla store:
- Automatic Sync: Products and orders are synced automatically
- Order Management: View and manage all orders
- Sales Tracking: Track sales and revenue
- Product Management: View and manage products
Tip: Review the Salla Store Connection Guide for complete details.
Search and Filtering
Searching Stores
- Search by Name: Search for a store by name
- Search by ID: Search using Store ID
- Search by Domain: Search using Domain
Filtering
- By Status: Filter stores by status (Active/Inactive/Suspended/Expired)
- By Platform: Filter by store platform (Salla, Shopify, etc.)
Notifications and Alerts
Notification Types
- System Notifications: System updates and new features
- Order Notifications: Notifications when a new order arrives
- Payment Notifications: Notifications related to payment and subscriptions
- Error Notifications: Notifications when errors occur
Managing Notifications
- View Notifications: From the notifications icon in the top bar
- Mark as Read: Mark notifications as read
- Delete Notifications: Delete old notifications
Security and Privacy
Account Security
- Strong Password: Use a strong password
- Two-Factor Authentication: Enable two-factor authentication (if available)
- Active Sessions: View and manage active sessions
Privacy
- User Data: All your data is protected and encrypted
- Store Data: Store data is protected separately
- API Keys: All API Keys are encrypted and protected
Important Security: Keep all API data secure. Don't share it with anyone.
Reports and Statistics
Available Reports
- Sales Report: Comprehensive report on sales
- Orders Report: Report on all orders
- Customers Report: Report on customers and interactions
Statistics
- Daily Statistics: Statistics for the current day
- Weekly Statistics: Statistics for the current week
- Monthly Statistics: Statistics for the current month
Technical Support
Contact Methods
- In-Platform Support: Contact us directly from the platform
- Email: support@awalchat.com
- Live Chat: Direct chat with support team
- WhatsApp: Contact us directly via WhatsApp
Resources
- User Guide: This guide
- FAQ: Review the FAQ section
- Video Tutorials: Educational videos on our channel
Updates and New Features
Automatic Updates
- The platform updates automatically
- No manual action required
- All new features are available immediately
New Feature Announcements
- In-Platform Notifications: Notifications when a new feature is launched
- Email Messages: Email messages about new features
- Blog: Articles about new features on our blog