Awal Chat - Smart messaging solutions for allbusinesses via WhatsApp!
🚀 Whether you run an online store, restaurant, real estate company, or any business, our solutions ensure you communicate more efficiently with your customers via WhatsApp!
Smart auto-reply
Works 24/7 to serve your customers
Marketing campaigns
Reach everyone with your message
Detailed reports
Analyze your team's performance
API integration
Integrate with your systems
AwalChat SmartAutomationforEffectiveCommunication
Awal Chat offers an advanced chatbot based on the WhatsApp API to help businesses improve customer experience, reduce manual effort in responding to inquiries, and manage messaging processes efficiently.
🚀 Awal Chat allows you to:
- ✅ Automate instant responses to common customer inquiries 24/7.
- ✅ Guide customers to appropriate departments such as technical support, orders, or sales.
- ✅ Automatically process orders and reservations without human intervention.
- ✅ Send automated notifications and alerts to remind customers of appointments and offers.
- ✅ Manage your knowledge base and easily update responses to provide accurate information.
- ✅ Analyze performance through detailed reports to measure conversation efficiency.
Top Features
Awal Chat helps you engage with customers on their favorite WhatsApp channel. We offer additional customer support processing features to enhance the customer experience.
WhatsApp Campaigns
Promote your business to customers via WhatsApp using rich media.Template Messages
Send template messages to customers via WhatsApp within a specified timeframe to avoid spam.Unified Number
Organize customer conversations with a shared inbox and assign chats to another team using private notes.Customer Service Analytics
Make critical business decisions based on marketing insights and sales documentation.API Integration
Integrate your business-oriented services with FirstChat.One solution for your problems Awal Chat
It is the ideal solution for businesses seeking to improve customer experience, technical support, and marketing efficiency. It also allows for automated and rapid handling of customer inquiries, in addition to displaying products in an organized, attractive, and user-friendly manner.
WhatsApp for BusinessComplete
Your complete WhatsApp-business platform — centralize conversations, automate workflows, and scale customer engagement effortlessly.
Automated Messages
Auto order confirmations, shipping updates, and follow-ups.
Hi! I just placed order #1234
Hi! Your order #1234 is confirmed ✅
Your package arrives tomorrow! 📦
كل ما تحتاجه في منصة واحدة
أدوات متكاملة لتحويل محادثات واتساب إلى فرص نمو حقيقية
Shared Team Inbox
Centralized conversations with assignments and tracking.
Real-time Analytics
Track open rates, delivery, and campaign performance.
Platform Integration
Connect store, shipping, and other platforms seamlessly.
A smart and interactive chatbot that helps customers and increases sales
Get started with the WhatsApp Business API service provider and start automating your systems, accelerating your processes, and improving your customer experience, all with ease, security, and complete integration
- Natural and engaging conversations: Design a chatbot that interacts seamlessly like a real human.
- Save time and effort: Have the bot answer frequently asked questions, allowing employees to focus on more important tasks.
- Personalized experience for each customer: Deliver communication tailored to each customer's individual needs.
- 24/7 support: Be available to assist customers 24/7.
Automated Flow Execution
Watch our intelligent automation flow execute in real-time. Each step triggers automatically based on predefined conditions.
Flow Controls
Flow Information
Automation Flow Visualization
New Order Trigger
Auto TriggerCustomer places new order via Catalog
Check Order Criteria
ConditionValidate order amount > SAR 100
Send Confirmation
ActionSend WhatsApp confirmation message
Wait for Delivery
24h DelayDelay 24 hours for delivery
Send Review Request
CompleteSend product review request
Execution Log
Click "Start Execution" to begin the automation flow
Chat and Messaging Features
A unified inbox for all messaging channels in one place for easy management. With the ability to filter conversations by status and the ability to lock and reopen a conversation.
A certified application with the official WhatsApp API
Make WhatsApp your primary channel for sales and customer service. Engage with your customers on their preferred messaging platform.
Advertising Campaigns
WhatsApp advertising campaigns are one of the most effective ways to reach customers directly on their smartphones. Using AwalChat, businesses can send personalized group messages, manage customer interactions, and accurately track campaign performance. These campaigns are ideal for promoting offers, sending updates, or even conducting surveys.
Instant Responses
Delight customers with instant replies. Help them complete purchases and resolve issues quickly.
FAQ Automation
Set up ready-made answers for common questions. Automate responses for immediate support.
Grow Your Contact List
Automatically capture and qualify leads using contact forms and targeted chats.
Enhance Your Communication with Rich WhatsApp Features
Create creative and unique interactions with your customers using WhatsApp features to improve your overall communication strategy.
Make your communication with customers smarter and easier at every stage
The first chat that gathers all your customer data and automatically retargets them to ensure the highest return on every riyal invested in WhatsApp campaigns
- Build strong relationships: Treat each customer in a personal way that makes them feel valued.
- Communication before need: Anticipate what the customer wants before they ask to provide better service.
- Understand customers better: Use data to improve their experience with you.
- Seamless experience everywhere: Make communication and services easily accessible across all channels.
Building automated responses in Awal Chat - flexibility and ease
You can provide a professional chat experience that ensures response speed, customer satisfaction, and increased operational efficiency!
🚀 Awal Chat gives you a flexible system to build automated responses that suit your business needs, where you can:
- Design interactive conversation flows through an easy-to-use interface.
- Set keywords to automatically direct customers to appropriate responses.
- Add multiple response options to help customers find answers quickly.
- Integrate responses with your database to display order data or shipping status directly.
- Prepare ready-made message templates for use in support, marketing, and notifications.
App Services
An integrated system of digital tools to empower your business in the Saudi and Gulf markets, combining automation intelligence with easy communication via WhatsApp.
Product Marketing
Create an online store to showcase products and services and manage marketing campaigns across dedicated channels.
Customer Service
Provide answers to frequently asked questions and resolve issues quickly and effectively.
Technical Support
Automate technical support and distribute tasks among team members, reducing reliance on human resources.
Chat and messaging features
Automated responses: Set up pre-defined interactive responses to quickly respond to customer messages.
Chat and messaging features
Support for multiple communication channels to communicate with customers - Flow Builder: Run up to (3) active flows in the flow builder.
Advertising and marketing campaigns
Create and manage customized campaigns to promote products and services - Provide ongoing technical support to meet customer needs.
Integrated management from one place
See how all our services integrate in a fully Arabic dashboard, designed to meet the needs of the Saudi merchant. Track campaigns, responses, and sales moment by moment.
- Arabic language and local dialects support
- Detailed reports on Saudi consumer behavior
- Direct integration with e-commerce platforms
Leading activity in WhatsApp providers
The Awal Chat platform is the ideal solution for commercial and service companies seeking to enhance customer experience, provide advanced technical support, and increase the effectiveness of marketing operations. The platform helps respond to customer inquiries automatically and quickly, while also displaying products in an organized and attractive manner, providing a convenient and distinctive user experience.
Hello, do you have hotel rooms available next week?
12:45 PMOur rooms are available and prices start from 300 SAR per night including breakfast for two.
12:46 PMOkay, are there sea-view rooms?
12:47 PMYes available, panoramic view. Would you like me to book for you?
12:48 PMOne step
makes the difference for your business
Watch how it works
Support & Help
Explore comprehensive user guides or contact our support team
We know that e-commerce never sleeps. And so do we. Our team is always ready to provide guidance and assistance when you need it.
Our team helps you activate the WhatsApp API platform for your store and also helps you verify your Facebook Business account.
From personalized training to practical assistance to help you create your automated WhatsApp campaigns, our team is here to help you succeed.
Why use Awal Chat ?
We provide you with smart and integrated solutions to manage your customer conversations, helping you grow and increase sales with minimal effort.
Customer Service
Provide instant answers to common questions and solve customer problems quickly and effectively 24/7.
Product Marketing
Create an integrated online store within the conversation to showcase products and manage marketing campaigns successfully.
Save Time and Effort
Automate routine repetitive tasks and reduce the need for a large number of employees to respond to inquiries.
Technical Support
Organize technical support tickets and automatically distribute tasks among team members to ensure quick response.
Ease of Use
A simple interface designed for everyone, requiring no programming experience to set up automated responses.
Statistics and Reports
A comprehensive dashboard to collect and organize customer data and analyze performance to make informed decisions.
Technology Friend
09:31 صشكراً لتواصلك معنا! كيف يمكننا...
Ihsan Ullah
08:17 متم استلام الطلب بنجاح ✅
شركة مصادر
أمسيرجى تأكيد موعد الشحن...
حسين المجالي
أمستم رفع البلاغ للفريق التقني
Not just eCommerce. Every industry.
From to , to — Awal Chat adapts to your unique workflows.
Seamless Integration with Onyx ERP System
Connect your Onyx ERP system with AwalChat platform and automatically send invoices to customers via WhatsApp. A seamless integration that connects accounting and sales systems with modern communication channels.
Automatically send invoices via WhatsApp
Synchronize data between Onyx ERP and WhatsApp
Instant notifications for customers
Onyx ERP
Connected • Real-time Sync
Engage with your audience and turn them into actual customers
Build a WhatsApp chatbot to build deeper and more profitable relationships with your business visitors by meeting their needs 24/7 in real time.
- Professional WhatsApp auto-responders using buttons and menus
- Professional live chat on WhatsApp, and have your employees respond from anywhere
- Categorize your conversations and customers on WhatsApp
- Send promotional messages to your customers
- Remind your customers about your offers