WhatsApp Templates
Create, review, and manage WhatsApp message templates
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WhatsApp Templates
Templates let you send structured WhatsApp messages that follow Meta’s template rules (categories, languages, and approval).
Templates list
/docs/en/workspace/messaging/templates-list.png
What you can do
- Browse existing templates and their statuses
- Create a new template (header, body, footer, buttons as needed)
- Submit templates for review
- Open a template to edit or inspect details
- Use approved templates from inbox / campaigns flows when available
Create a template
- Open Templates from the main sidebar
- Click Create (or the equivalent action in your UI)
- Choose language and category appropriate for your use case
- Fill header (optional), body text, and optional footer / buttons
- Save and submit for approval when ready
Template text must follow WhatsApp policies. Rejected templates usually include a reason — fix the content and resubmit.
Create template form
/docs/en/workspace/messaging/templates-create.png
Manage templates
- Open the templates list
- Filter or search for the template you need
- Check status (draft, pending, approved, rejected — labels may vary)
- Open the template to view details or make allowed edits
Tips
- Keep variable placeholders clear so agents know what to fill
- Maintain separate templates per language your customers use
- Pair templates with Message Builder for day-to-day quick replies