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User GuideUser GuidesBusiness Setup & IntegrationConnecting Salla Store

Connecting Salla Store

Complete guide to connecting your Salla store

Reading time: 3 minutes

Connecting Salla Store

The final step is to connect your Salla e-commerce store to sync products, orders, and customer data.

Connecting your Salla store allows you to manage orders, products, and customers directly from the platform.

Prerequisites

Before connecting Salla, ensure you have:

  • ✅ Active Salla Store (paid or trial)
  • ✅ Salla API Access enabled
  • ✅ API Credentials from Salla dashboard
  • ✅ Store Admin Access

1. Accessing Stores Page

From Dashboard

  1. From the business page, navigate to "Stores" or "Integrations" → "Stores"
  2. You'll see:
    • List of connected stores (if any)
    • Quick statistics:
      • Total stores
      • Active stores
      • Orders today
      • Revenue
  3. Click "Connect New Store" or "Add Store"
Stores Page
Stores Page

2. Connecting Salla Store

Step 1: Select Platform

  1. Click "Connect New Store"
  2. Select "Salla" from the list of available platforms
  3. You'll see Salla-specific connection instructions
Platform Selection
Platform Selection

3. Managing Connected Stores

After connecting, you can manage your store:

View Store Details

  • Store Information: Name, platform, status
  • Connection Status: Active/Inactive/Error
  • Last Sync: Last successful data synchronization
  • Statistics: Orders, products, revenue

Store Actions

  • Sync Now: Manually trigger data synchronization
  • Update Credentials: Update API credentials if expired
  • Test Connection: Verify store connection
  • Disconnect: Remove store connection
Store Management
Store Management

4. Automatic Synchronization

Once connected, the system automatically syncs:

  • Products: Every 15 minutes
  • Orders: Real-time via webhooks
  • Customers: When orders are placed
  • Inventory: Every 30 minutes

Sync Frequency: Automatic sync intervals can be adjusted in store settings. Manual sync is always available.

Next Steps

After successfully connecting your Salla store:

👉 Start Using the Platform

Important Notes

Salla Store: Ensure your Salla account is active and has API permissions.

Multiple Stores: You can connect multiple stores if your plan supports it. Each store is managed independently.

Troubleshooting

Issue: Cannot Connect Salla Store

Possible Causes:

  • Invalid API credentials
  • Store ID incorrect
  • API access not enabled
  • Authorization failed

Solutions:

  1. Verify Client ID and Client Secret from Salla dashboard
  2. Ensure Store ID is correct
  3. Enable API access in Salla settings
  4. Re-authorize connection if needed
  5. Check Salla account status

Issue: Data Not Syncing

Possible Causes:

  • Store connection inactive
  • API credentials expired
  • Webhook not configured
  • Network issues

Solutions:

  1. Check store connection status
  2. Update API credentials if expired
  3. Verify webhook configuration
  4. Manually trigger sync
  5. Review sync logs for errors

Support and Help

If you encounter any issues:

  • 📧 Email: support@awalchat.com
  • 💬 Live Chat: Available in the dashboard
  • 📱 WhatsApp: Contact us directly via WhatsApp
  • 📚 Complete Guide: Review the Setup Guide